Return Policy
Effective Date: May 12, 2026
At Hoommeuoen, we take pride in crafting high-quality wooden home goods. If you encounter any problems with your order, please reach out to our client care team at support@hoommeuoen.com with your Order ID and account email so we can resolve the issue promptly.
Core Return Terms
All sales made on our platform are final. We do not accept returns or exchanges, except in cases involving verified product defects, arrival damage, or incorrect item fulfillment.
Damaged, Defective, or Incorrect Shipments
We stand behind the craftsmanship of our collection. Should your package arrive with physical damage, manufacturing defects, or wrong items, please inspect your package upon arrival and notify us within 7 calendar days of delivery.
To file a claim, email support@hoommeuoen.com and include:
- Your Order ID (e.g., 015SHOP-1218) and registered checkout email address
- A clear explanation of the flaw or mistake
- Clear photo or video documentation proving the damage, defect, or incorrect item
Our support team reviews each submission individually. Upon verification, eligible claims will be resolved through a replacement, a partial reimbursement, or a full refund.
Refund Timelines
If a full or partial refund is granted, the amount will be processed back to your original payment method. Please allow 7–12 business days for funds to post to your account, depending on your financial institution's processing speeds.
Item Exchange Policy
We do not offer standard merchandise exchanges. Replacements are issued solely for products that arrive damaged or defective and have received formal claim approval.
Unauthorized Return Shipments
Do not return items to our mailing address without explicit authorization from our customer support team. Unsolicited parcels submitted without a prior approved claim will be rejected. Hoommeuoen is unable to offer refunds, replacements, or store credit for unauthorized returns.
Contact Assistance
For inquiries or claim submissions, reach out directly to support@hoommeuoen.com. Please remember to attach your Order ID and purchase email address to facilitate quick support.